March 07, 2013, ArtHotel Kiebitzberg®, Havelberg - published by the Harz University of Applied Sciences, ServiceQualität project, Wernigerode

The ArtHotel Kiebitzberg® in Havelberg was awarded the seal of the ServiceQualität Deutschland initiative yesterday (March 6, 2013). The occasion was the International Tourism Exchange in Berlin (ITB). „With this certification, the hotel aims to meet the high expectations of its guests and commit the team to a uniform approach,“ said the laudatory speech. The seal and certificate were presented to hotel manager Renate Lewerken by the Minister for Science and Economics of Saxony-Anhalt, Prof. Dr. Birgitta Wolff, and the former Minister President of Saxony-Anhalt, Prof. Dr. Wolfgang Böhmer. The award was preceded by a lengthy certification process, during which the ArtHotel Kiebitzberg® team was supported by the Harz University of Applied Sciences. The university has been responsible for implementing the ServiceQualität initiative since 2006. It is supported by funds from the European Social Fund and the state of Saxony-Anhalt.

„Now begins the toil of the plain“

As early as the end of 2012 Renate Lewerken and her team completed a seminar with lecturers from the Harz University of Applied Sciences: „We provide the participants with tools for building a qualitative service: How do I get to know my customers“ expectations better? What types of customers are there? What is part of a qualitative service? Which service ideas suit me?„ explains Prof. Georg Westermann, head of the ServiceQualität project at the Harz University of Applied Sciences. The next step was the certification process: taking stock of service performance and binding specifications on what should be improved over the next three years. “This is where the hard work begins: implementing measures, developing new measures and implementing them again," explains Prof. Westermann.

ITB 2013: Seal of Quality Germany awarded to ArtHotel Kiebitzberg® and others

„We have set our goals together. We are a strong team.“

Andreas and Renate Lewerken are relaxed about these challenges. Together they are building since 1985 Kiebitzberg® and have added the last missing piece of the puzzle to the group of companies with the hotel. „We have always set our goals together. We are a strong, motivated team and know that the success of our hotel depends on the quality of our service,“ says Andreas Lewerken, the initiator of the hotel project. The hotel team's goals for the first year of certification include, Standards for internal communication, housekeeping and dealing with guests define and implement. „Our guests expect us to provide Consistently high quality and reliability„, Renate Lewerken explains the background.

In addition to the ArtHotel Kiebitzberg® in Havelberg On March 6, on the occasion of the ITB, 21 other companies from all over Saxony-Anhalt were awarded the Seal of the ServiceQualität initiative (from the Altmark: Land-gut-Hotel Seeblick in Klietz, Restaurant The Güldenen Pfanne in Havelberg). This means that around 180 businesses in Saxony-Anhalt (more than 4000 nationwide) have now applied for this seal. These include hotels, restaurants, museums, tourist information offices, children's and youth facilities and other tourism-related service providers.

The ServiceQualität Deutschland initiative is supported by several institutions in Saxony-Anhalt: The Harz University of Applied Sciences is responsible for implementation and, together with the DEHOGA, is the inspection body. The Tourismusverband Sachsen-Anhalt e.V. acts as the coordinating body. Partners are the IHK Magdeburg, IHK Halle-Dessau and the IMG Saxony-Anhalt. The ServiceQualität project is funded by the European Social Fund and the state of Saxony-Anhalt as part of the Operational Program.

About the ArtHotel Kiebitzberg® in Havelberg

The ArtHotel Kiebitzberg® offers ideal conditions for active travelers: Hikers, water lovers, cyclists, culture lovers, art lovers and anyone who would like to have more space to relax. All year round. After interesting days between culture and nature, the new hotel in Havelberg invites you to relax with 31 rooms and suites (some with integrated heat cabin or sauna) for rest and relaxation. Many of the rooms offer extra beds, all are equipped with shower or bathtub / WC / Sat TV / W-Lan / telephone and minibar / small fridge.

Location Havelberg

The cathedral and island town of Havelberg is considered the Cradle of the Prignitz. The idyllic Hanseatic cityis located in the green north-east of Germany on the „Romanesque Road“. The Elbe and Havel rivers and various cycle path networks meet here. Including the Elbe cycle path and Havel cycle path, which are among the most popular in Germany and Europe. The former bishop's seat is part of the Blue Ribbon„ water tourism project“ and the BUGA region 2015. Magdeburg, Berlin and Hamburg are each approx. 2 hours away by car.

Information & Bookings

ArtHotel Kiebitzberg®, Schönberger Weg 6, 39539 Havelberg

Reservation: 039387 / 59 51 59, www.arthotel-kiebitzberg.de

Press contact Harz University of Applied Sciences

Project ServiceQualität, Friedrichstraße 57-59, 38855 Wernigerode, Contact Press: Claudia Kusebauch, Tel.: 03943 659-860, Mobile: 0160 1604289, Fax: 03943 659-868, E-Mail: ckusebauch@hs-harz.de, www.q-deutschland.de